1. What payment methods do you accept?
We only support PayPal for payment. Please note that we do not accept major credit cards (including Visa, MasterCard, American Express), personal checks, money orders, bank transfers, debit cards, or cash on delivery.
2. How secure is my online order?
Your security is our top priority. We use SSL encryption technology to protect your PayPal transaction information during the transaction process, ensuring a safe and reliable payment process. We do not store any of your payment information on our servers.
3. Can I modify or cancel my order after placing it?
Once an order is placed, it may be accepted or rejected, even after confirmation. If the order is canceled after PayPal authorization, we will refund the amount to the original payment account.
4. When will my order arrive?
Delivery times vary depending on the shipping method you choose. We will typically send you the tracking information via email within 24 hours after your order ships. Please note that we are not responsible for customs delays in your country.
5. Can I use multiple discount codes on a single order?
Unless otherwise stated, promotions and discount codes cannot be combined with other offers.
6. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account offers several benefits, such as faster checkout, easy access to order status and history, and timely updates on new products and promotions.
7. How can I track my order?
After your order ships, we will send you the tracking information via email so that you can monitor its progress at any time.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at [email protected], and attach your order number and photos of the item. We will resolve the issue for you as soon as possible.
9. Do you ship internationally?
Currently, we only ship within the United States.
10. How can I contact customer service?
For any inquiries, please email us at [email protected]. Our customer service team is available from 10 a.m. to 5 p.m. EST, Monday through Sunday.